Dentrix is the established enterprise PMS serving 35,000+ practices since 1989. Intake.Dental is a specialized AI operations layer designed to enhance Dentrix (and 30+ other PMS systems) by adding modern intake forms, multilingual voice AI, and automated clinical documentation.
| Feature | Intake.Dental | Dentrix |
|---|---|---|
| Founded | Founded by Dr. Jordan Thomas, DMD | 1989; acquired by Henry Schein in 1997 |
| Core product | AI operations layer for existing PMS | Full practice management system |
| Target user | Independent practices and small groups | Group practices, DSOs, enterprises |
| Pricing | Solo $79.99 / Multi $179.99 / Autopilot $799.99 per month; Full PMS $500/mo flat — waitlist | G7: $6,995 license + $139/mo; Ascend: $500–$1,200/mo per location |
| PMS integration | Connects to 30+ PMS systems including Dentrix | Is the PMS; 270+ third-party apps via Henry Schein API Exchange |
| AI features | 29+ language voice AI, provider-style clinical notes, 3-tier insurance verification | Image quality ratings, note transcription, caller insights (recently added) |
| Deployment | Cloud-only, HIPAA compliant, zero hardware | On-premise (G7) or cloud (Ascend) |
| Implementation | 60-second self-serve signup; white-glove onboarding included | 1–3 months implementation, $2,000–$10,000 setup fees |
Conditional logic adapts questions based on responses; pre-populates from existing Dentrix records; multilingual by default; feeds directly into AI-generated clinical notes that match provider style.
Mobile-friendly digital forms with drag-and-drop customization, auto-sync to patient records, ID capture, e-signatures.
24/7 AI voice receptionist answers calls, books appointments, and handles FAQs in 29+ languages without human intervention.
Automated text reminders, two-way messaging, 24/7 online scheduling via Reserve with Google, post-visit surveys.
AI learns each provider's documentation style over 30 days (95%+ accuracy) using conversation transcripts and historical patterns. 3-tier insurance eligibility verification runs automatically on every new patient.
Recently added image quality ratings, clinical note transcription, and caller insights — general-purpose rather than dental-specialized.
Connects to 30+ PMS systems through a standardized middleware hub without individual API licenses. Focus is intake, voice AI, and clinical documentation — the Dentrix back-office keeps its strength.
270+ third-party apps via Henry Schein One API Exchange; processes 100 million+ insurance claims annually. Requires API licenses and careful setup mapping.
Dentrix G7 runs about $6,995 upfront plus $139/month for support — roughly $12,000 over three years, before the $2,000–$10,000 implementation and module fees. Dentrix Ascend runs $500–$1,200/month per location, or about $18,000–$43,200 over three years plus $2,000–$4,000 setup. Intake.Dental Autopilot is $799.99/month (~$28,800 over three years) and works on top of your existing PMS. For practices who want a full PMS replacement, the Intake.Dental Full PMS is $500/month flat with everything included — but it's still in development and currently available via waitlist only.
Switching from Dentrix to Intake.Dental is not a migration — it's an addition. You keep Dentrix as the core PMS while Intake.Dental handles the front end (intake, AI receptionist, clinical notes) with bidirectional sync. No data loss, no downtime, no conversion fees. If you later decide to replace Dentrix entirely, Dentrix does support full data export preserving records, X-rays, and treatment plans; expect 1–3 months of transition work and $1,000–$4,000 in conversion fees.
Not yet. Intake.Dental's shipping product is an AI operations layer that enhances Dentrix's front-office and clinical capabilities without replacing the back-office billing and claims processing. A full PMS replacement (the Intake.Dental Full PMS) is in active development and will be $500/month flat when released — you can join the waitlist on our pricing page.
Dentrix provides text-based two-way messaging and reminders. Intake.Dental differentiates with real-time voice AI that auto-detects and responds in 29+ languages — critical for practices with large non-English-speaking patient populations.
Dentrix G7: $14,000–$22,000+. Dentrix Ascend: $20,000–$47,000+ for multi-location. Intake.Dental Autopilot: about $28,800 on top of your existing PMS. Most practices end up comparing [Intake.Dental + current PMS] against [Dentrix all-in-one] — the total cost is usually similar, but the AI capabilities are not.
Dentrix offers general-purpose transcription that was recently added to the platform. Intake.Dental's AI trains on your individual documentation patterns over 30 days to match provider tone and terminology at 95%+ accuracy — and also handles voice intake and insurance verification, which Dentrix does not do.
Often yes. Dentrix targets group practices and DSOs; solo practitioners may not utilize the multi-location dashboards or 270+ enterprise integrations. Lighter alternatives — Open Dental at $169/month, or Intake.Dental plus a simpler PMS — may be a better fit for independent practices.
Dentrix is the enterprise standard, proven across 35,000+ practices since 1989, with a comprehensive PMS and vast integration ecosystem. It's the right choice for DSOs, multi-location groups, and practices with budgets of $20,000–$50,000+. Intake.Dental serves practices happy with their current PMS but wanting modern AI — multilingual voice reception, intelligent forms, provider-style clinical notes — without replacing their entire tech stack or paying per-provider fees. Many practices use both: Intake.Dental on top of Dentrix keeps the enterprise back-office strength while adding AI-first patient interactions.
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